Building a website is an exercise in both forests and trees.
The right words have to be there to draw the right eyeballs, your message has to be clear, and there have to be clear and effective calls to action. These are the forest level functions.
But it’s the little things that can destroy your credibility — misspellings, poor grammar, the wrong font in the wrong place, a poorly cropped image, etc. It’s as if a tree has fallen across the path.
A website is an exercise in first impressions. What impression are you making?
Is it fair to judge a company by a typo, or when they use “your” when it should be “you’re?”
What judgments, fair and unfair, are made about your business based on your website?
Neil Steinberg brings up this point in his May 7 blog post. He wrote
I was walking down Shermer in the old leafy suburban paradise and saw that sign announcing the new place, “Agave Anejo Mexican Grill,” and immediately had this thought: They’ll never make it.”
Why? Their sign was crooked. The restaurant owners were not paying attention to the details. One little thing mars a greater whole. It’s the tree across the path. Once seen, you can’t unsee it. Your expectations have been set.
When you build a website, pay attention to the big picture but sweat all the details. Your mother was right when she said ” you only get one chance to make a first impression.”
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