customer care

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Is your small business website ADA-compliant and why else you might be sued.

When you started your business, you filled out the requisite paperwork (type of business, tax forms, etc), and opened accounts (bank, credit cards, shipping, etc.). You followed the rules for setting everything up. But did you think about whether or not your website was ADA-compliant?  Was it accessible for people with disabilities who wouldn’t be able […]

Is your small business website ADA-compliant and why else you might be sued. Read More »

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5 traits that successful businesses use to engage customers.

Successful businesses connect with customers. And they do this via 5 traits that are critical for client engagement: believability, authenticity, transparency, sincerity and dependability. Let’s see how this works. One of the easiest ways to do this is by asking yourself 3 questions: Think about your favorite businesses. What is it about them that makes

5 traits that successful businesses use to engage customers. Read More »

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