Keeping up in the business world is becoming more and more challenging. Because the very nature of the internet nurtures change. There’s always something newer, faster, cooler, brighter.
On the flip side, if you don’t like the way your product or service looks next to the competition, you can revamp your digital marketing quickly. Often in a day.
Falling behind in market share?
Change your marketing message in a snap. No need to wait months to get feedback. Results start showing up immediately.
Not convinced? See what some savvy retailers have done to refresh their marketing and revamp their messaging.
A Cappella Books
The Wall Street Journal recently profiled this small independent Atlanta bookstore that watched sales drop for ten years. Faced with huge competition from Amazon, the owner figured he’d have to close.
But then he came up with an idea. Focus less on selling books — where he couldn’t compete with Amazon’s prices — and more on appealing to customers who loved independent bookstores and would support a local business.
He started hosting author events — book signings and readings, then added events at other venues. What do you know? Business started to turn around. Because his customers were more interested in the bookstore experience and supporting a local business than saving a few dollars.
Think this is an isolated example? Hardly. According to a CBS segment titled “Independent bookstores thrive” that aired on April 23, 2018, “Between 2009 and 2015, more than 570 independent bookstores opened in the U.S., bringing the total to more than 2,200; that’s about a 35 percent jump after more than a decade of decline.”
What’s driving this small market segment’s success? Shop Local campaigns, selections curated for the community and lots of events. It’s about book-related experiences rather than buying as cheaply as possible. And it’s really a small business success story.
Booksellers aren’t the only retailers thriving despite the growth of e-commerce.
Ever hear of Warby Parker?
Established as a hip, online retailer selling stylish glasses at affordable prices, Warby Parker’s marketing message focused on their mission to give back — “Buy a pair, give a pair” was what they thought would appeal to their customers. But in reality, their customers didn’t pay much attention to the mission statement. Instead, they were drawn in by the cool styles, the clean minimalist website and the ease of buying glasses online.
So Warby focused less on its mission and more on the Warby Parker cool factor and the ease of purchasing. Next, they opened a few brick & mortar locations where they honed the shopping experience even more. Tiny shops that looked like cozy little libraries. Each eyeglass frame shown in three different sizes to fit various face shapes. Super friendly and helpful personal service. And fresh designs rotating in on a regular basis so there’s always something new to see. And buy.
Today, Warby Parker has retail shops around the country (including 5 in Illinois) as well as in Canada and British Columbia. And the shops (at least the ones I’ve seen in Chicago) are always busy.
How do you say pivot?
Would you be surprised to learn that some of today’s biggest brands started out selling products or services that evolved into something different –which is where they are today?
If you said YouTube, Slack, Yelp, Shopify and Groupon, you’d be right. Jayson DeMers writes about these companies and their reinventions in his Entrepreneur article titled “5 Big Brands That Had Massively Successful Pivots.” If you’re fascinated by success stories (like I am), you’ll enjoy this article.
Smart business owners know that being nimble is critical in a competitive marketplace. And fortunately, it’s far easier for a small business to pivot than a large company with multiple layers of approval.
So if something’s not working, do your research to see where the problem lies. If it’s a product that’s no longer relevant to your key market, don’t scrap the product. Find a different market. If there’s still a market for your product or service, do whatever it takes to become relevant again.
And if you’ve had to pivot for your small business to stay relevant, we’d love to hear about it.