customer service Archives

Elements depicting a smalll business legal issue

Is your small business website ADA-compliant and why else you might be sued.

customer care, marketing, small business, web development, websites / Rickey Gold

When you started your business, you filled out the requisite paperwork (type of business, tax forms, etc), and opened accounts (bank, credit cards, shipping, etc.). You followed the rules for setting everything up. But did you think about whether or not your website was ADA-compliant? Was it accessible for people with disabilities who wouldn’t be able […]

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Fgures reaching out to help a man climbing up a mountain.

5 traits that successful businesses use to engage customers.

2 Comments / clients, customer care / Rickey Gold

Successful businesses connect with customers. And they do this via 5 traits that are critical for client engagement: believability, authenticity, transparency, sincerity and dependability. Let’s see how this works. One of the easiest ways to do this is by asking yourself 3 questions: Think about your favorite businesses. What is it about them that makes

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Dice with sad to smiling faces painted on to rate customer care.

Understanding Customer Care.

customer care / Rickey Gold

Updated March 10, 2023 2-minute read Whether you’re a shop owner or a service provider, your customer care will influence how clients feel about you and your products. And those feelings will impact future sales — including whether or not there will BE any. We seem to remember the best and worst customer service experiences.

Understanding Customer Care. Read More »